WHY CHOOSE US
Here are some compelling reasons why EzeeDESK Website might be the perfect choice for your business
Boost Efficiency
Automate repetitive tasks to save time and reduce errors. Prioritize tickets effectively to ensure urgent issues are addressed promptly, streamlining workflows to enhance efficiency. Integrate advanced analytics to monitor and optimize workflow efficiency. Enhance collaboration across departments with synchronized workflows, empowering agents to deliver exceptional service and high customer satisfaction.
Omni Channel Support
Offer seamless support across multiple channels, including email, phone, live chat, and social media. Ensure a unified customer experience by integrating these platforms effectively. By providing consistent and efficient service, you can meet customer needs promptly. Enhance satisfaction and loyalty through comprehensive, multi-channel support.
Empower Agents
Equip your team with the tools they need for quick and efficient resolution of customer issues, ensuring high satisfaction and loyalty. Streamline workflows and provide comprehensive training to improve operational efficiency and response times, fostering a customer-centric approach.
47
Modules
16
Utilities
10
Reports
10
Premium Plugins
5
Channels
Highlights
Manage Customers Inquiries, Feedbacks and tickets across various channels like Emails, Telephony, WhatsApp, Facebook, Web chatbot.
Manage customer support tickets efficiently, prioritize issues based on urgency, and track resolution progress.
Gain valuable insights into agent performance, customer satisfaction, and overall support trends with detailed reports and data visualizations.
Automate repetitive tasks like ticket routing, SLA management, and follow-up emails to free up agent time.
Empower customers to find answers to common questions, track ticket status, and update their information through a user-friendly self-service portal.
Build a comprehensive knowledge base with self-service articles, FAQs, and troubleshooting guides to empower customers to find solutions independently.
Facilitate seamless teamwork with internal notes, shared documents, and task delegation features within the platform.
Offer real-time support through live chat functionality, enabling agents to engage with customers directly on your website or app.
SLA Management
Canned Responses
Customer Surveys
Security & Compliance
Customizable Workflows
API Integrations
Multi-Language Support
Performance Gamification
Reporting & Analytics
Predictive Maintenance
AI-Powered Chatbots
Mobile App
FEATURES
SLA Management
Set and track service level agreements to ensure timely resolution of customer issues.
Canned Responses
Streamline agent workflows with pre-defined responses to frequently asked questions
Customer Surveys
Gather valuable feedback from customers to continuously improve your support experience.
Security & Compliance
Ensure data security with robust security measures and compliance with industry regulations.
Customizable Workflows
Tailor EzeeDESK to your specific support needs by creating custom workflows and automations.
API Integrations
Integrate with your existing CRM, marketing automation tools, and other business applications for a unified customer experience.
Multi-Language Support
Offer multilingual support to cater to a global customer base.
Performance Gamification
Motivate and engage your support team with gamification features and performance leaderboards.
Reporting & Analytics
Gain deeper insights into customer behavior and support trends with advanced reporting and analytics tools.
Predictive Maintenance
Proactively identify potential customer issues and prevent them from occurring.
AI-Powered Chatbots
Implement AI-powered chatbots to handle basic inquiries and provide initial customer support.
Mobile App
Manage support tickets and access key information on the go with the EzeeDESK mobile app.
Choose a plan
FAQ'S ?
We are here to help you
You can submit a support ticket by logging into your account on our website/app and navigating to the 'Support' or 'Help' section. Click on the 'Submit a Ticket' button, fill out the required details, and describe your issue. Once submitted, you'll receive a confirmation email with your ticket number.
To check the status of your support ticket, log into your account and go to the 'Support' or 'Tickets' section. There, you can view the status of your ticket, any updates from our support team, and provide additional information if needed.
When submitting a support ticket, please provide detailed information about the issue you're experiencing. Include steps to reproduce the problem, any error messages received, and screenshots if possible. This helps our support team diagnose and resolve your issue more efficiently.
Our support team strives to respond to support tickets promptly. Response times may vary depending on the complexity of the issue and our current support workload. Typically, you can expect a response within 24 hour, during our support hours 9:00 AM - 6:00 PM .
Get Support
Need Help? Don't worry. Please visit our support website. Our dedicated team will help you.
Support :
support@technobaseglobal.com
Pre-Sale Questions
Please feel free to ask any questions before making the purchase.
Ask :
salesinfo@technobaseglobal.com
Contact
Get in Touch with US.
Main Branch
Junipers-Hemant Building, 1st Floor IT Park, Nagpur, MH 440022
Phone & Email
9762000333
info@technobase.in
Contact
info@technobase.in
Working Hours
Monday-Tuesday: 05:00 PM-01:00 PM
Saturday: Holiday
